Abstract:
Raising IT tickets and manually solving them by IT teams is a major problem and one of the
most important concerns for many companies. KL One IT is a solution made to solve them. It
is the one stop platform for KL(Knowledge Lens) IT team to support and manage all IT tickets
and assets for the complete employee of the organization. This system is the main generic tool of
the User Support System, for the user support. With the growth of organization the amount of IT
issues / support required will increase. The whole support process now is manually handled. It is
difficult to keep track of the number of Items closed and if the issue is resolved or not. The KL
ONE IT application helps to solve these problems where each user can raise a ticket based on the
issue or the support required which is assigned to admins in the IT team with a given set of time
based on priority. The main purpose of this project includes supporting a wide variety of users
and also to help them maintain their system. It allows users of the production team to get support
for encountered problems or questions and access to the user documentation. The main objective
of the system is which shows and helps you to collect most of the information about issues of the
employees of the company. The interface is very user-friendly. The user can enter into the interface
by entering their user id and password. It is either accessible by an employee or admin. The data
are well-protected for personal use and makes the data processing very fast.
