KL ONE IT: One stop platform for IT tickets

Abstract

Raising IT tickets and manually solving them by IT teams is a major problem and one of the most important concerns for many companies. KL One IT is a solution made to solve them. It is the one stop platform for KL(Knowledge Lens) IT team to support and manage all IT tickets and assets for the complete employee of the organization. This system is the main generic tool of the User Support System, for the user support. With the growth of organization the amount of IT issues / support required will increase. The whole support process now is manually handled. It is difficult to keep track of the number of Items closed and if the issue is resolved or not. The KL ONE IT application helps to solve these problems where each user can raise a ticket based on the issue or the support required which is assigned to admins in the IT team with a given set of time based on priority. The main purpose of this project includes supporting a wide variety of users and also to help them maintain their system. It allows users of the production team to get support for encountered problems or questions and access to the user documentation. The main objective of the system is which shows and helps you to collect most of the information about issues of the employees of the company. The interface is very user-friendly. The user can enter into the interface by entering their user id and password. It is either accessible by an employee or admin. The data are well-protected for personal use and makes the data processing very fast.