UPTIME - ”No Time for Downtime”

Abstract

UPTIME - ”No Time for Downtime”, is a multi-tenant smart ticketing system that receives anomalies as events from self-diagnosable critical systems of multiple OEM’s which then creates tickets and assigns a support engineer based on the availability, technology, and expertise with an SLA of less than a minute.UPTIME - ”No Time for Downtime” effectively reducing the time between the client and customer.It gives a single platform for monitoring the performance of teams and team members. The application also helps in having a coordinated approach to manage these anomalies.The end customer was able to get a highly available and robust system able to bring down the SLA of the alarms to minimum one minute from two minutes.With Uptime, able to reduce the massive footprint of infrastructure compared to the old system. Six microservices connected to the message-brokering platform Kafka make up the uptime architecture. The data from the microservices will remain durable even if something awful happens to any of the microservices because Kafka sits in between them. Uptime transforms internal transactions into a single, standard format, making it simple for visualization tools like Power BI to understand the data the system produces. For notification, the system integrated notification services Twilo, Sendgrid, and Azure Push Notification. Once a ticket is created the service engineers get notified through these channels. Twilio handles SMS notifications.SendGrid for sending an email notification.Azure Push Notification deals with generating notifications on PowerBI.