ENTERPRISE CONTENT MANAGEMENT

Abstract

ENTERPRISE CONTENT MANAGEMENT (ECM) solutions enable an organization to take full advantage of the customer information and knowledge embedded in its content. ECM solutions capture, store, activate, analyze and automate business content, providing new value from data. When effectively managed across the organization, content can be used to engage customers and automate business processes. It enhances the automation of manual, repetitive tasks so that employees can focus on critical risks. This is to create an automated business process (Loan Application) with efficient use of ECM tools that avoid repeatable, multistep business transactions. This system aims to reduce human interventions within the process by making most of the work items automated. Design business workflow of Loan Application process and to store the documents related to Loan of users using ECM. Design and develop a system that immediately trigger the workflow when an application is submitted. This system uses IBM FileNet Platform for content management (ACCE, ICE) along with Process designer for designing workflows. Each step within a business process is considered as a work items. One work item is allotted to a single user or a group of users. With the efficient use of ECM, many work items can automated within the system itself. Workflow routes are configured such that it requires minimum human intervention. This system manages content and turns information into a vital business asset and helps to control documents. Also, this aims at minimizing the cost of executing various steps in a business process by automation. It combines enterprise content management, comprehensive business process management, and extensive compliance capabilities to address a wide range of content-related business requirements